Return Policy

1. Return Period

You have 14 calendar days from the date you receive the product to request a return or exchange.

Important

The 14-day period starts from the day you receive the product, not the order date. For orders delivered in multiple packages, the period starts from the day the last package is received.

2. Return Conditions

To be eligible for a return, products must meet the following conditions:

The product must be in its original packaging
The product must not be used, damaged, or contaminated
All labels, price tags, and original packaging must be intact
The product must include all original parts, accessories, and documentation
The product must be unused and in resalable condition

Warning

Opened, used, or damaged products cannot be returned. Customized or made-to-order products are non-returnable unless there is a defect or error on our part.

3. Non-Returnable Products

The following products cannot be returned for safety and hygiene reasons:

Pharmaceutical products: Opened medicines and medical products
Customized products: Products made or customized to your order
Consumable goods: Products that expire or deteriorate quickly
Opened products: Products opened and unsuitable for resale due to hygiene reasons
User-damaged products: Products damaged due to improper use

4. Return Process

To return a product, please follow these steps:

1

Contact Us

Contact us within 14 days to inform us about your return request.

2

Receive Authorization

We will send you a return authorization number and instructions.

3

Pack the Product

Pack the product securely in its original packaging.

4

Ship the Product

Send the product to the address provided using a shipping service.

5

Receive Your Refund

Once verified, your refund will be processed within 5–7 business days.

Important Information

Please do not send products without return authorization. Unauthorized returns will not be accepted.

5. Refunds

Once the product is received and verified, your refund will be processed as follows:

Refund Method: Same method used for the original payment
Refund Time: 5–7 business days after verification
Shipping Costs: Covered by us in case of defect or our error
Partial Refunds: Possible if the product is damaged or incomplete

6. Product Exchanges

If you prefer an exchange instead of a refund:

Exchanges are available for products of equal or higher value
If the new product costs more, the price difference must be paid
If it costs less, the difference will be refunded
Exchanges must be requested within 14 days of purchase

Note: Exchanges are subject to product availability.